THE MOST USEFUL DOCKSPACE ON THE WEB
ONboard is a powerful customer service and management tool for you to create a bond
between you and your owners.
… anytime, anywhere!
GREAT SELLING TOOL
Give the ONboard app to each buyer at the time of purchase. You have primary control of the boat’s files until it ships but you also have the ability to share and co-create the Launch Book with the new owner. You add to their enthusiasm before delivery with searchable manuals, drawings, documentation, option selection, build photos and videos.
NEVER LOSE A CLIENT
The boat’s database files can be separated from the member’s files. As appropriate, files are transferred to future owners. New owner’s information automatically feeds back to you. Historical boat records stay with the previous owner, which lets you stay in touch with the new and former owners.
DIRECT CUSTOMER COMMUNICATION
Customers can communicate with you, the dealer or service yard directly from the iPad. They can share photos and videos of service issues and warranty claims and keep a record of discussions for future reference. The customer satisfaction and potential cost savings to you are huge!
MANAGE YOUR INFORMATION AND UPDATES
All of your manuals, customer service bulletins, etc. can be managed and updated through your manufacturer’s page. Updates and change notifications are sent automatically to owners.
TARGETED COMMUNICATIONS
Got a good review? Have a rendezvous planned? Need to communicate a customer service bulletin? Any company information, new product development and other information can be directly posted to the owner’s Home Port and prioritize unobtrusively in their customized news feeds.
WEB BASED COMMUNICATION FORUMS THAT MATTER
Discussion forums for owners to discuss their boats and interests with only other owners of their unique brand. Use ONboard as a specific place to drive and post on these topics to owner groups. Share “how to” videos and other useful information.
PERMANENT UNIQUE PAGES FOR EACH YACHT
A powerful tool for your sales team and dealer network. The profile that you set up will allow a permanent online record of the yacht and its information, which can be given to the owner or transferred throughout the life of the yacht.
INTEGRATED CUSTOMER SERVICE TOOL
A customer service resource for your own team as well as a place for the dealer, owner and service yard to document maintenance records or equipment changes. Everyone benefits from the common resource.